[opensource-dev] This is how Linden Lab treats it's customers...

[Latif Khalifa]

On Sun, Aug 29, 2010 at 11:24 AM, Marine Kelley <marinekelley at gmail.com> wrote:
> The only issue is that the user is ALSO locked out of their SL webpage. To
> me that makes no sense at all, because that's how they could access tickets
> and get some help, or downgrade to basic, or change credit card info (what
> if the original credit card has been stolen and the user blocked it ? That's
> not valid grounds to lock them out of SL and yet they can't change their
> credit card info through the SL webpage anymore). Locking them out of the SL
> website simply discourages them from even trying to sort things out, and LL
> loses money in the process.

Yes, you are right. Having the web site accessible would solve the problem.

In case of my fiend it was particularly cruel because she was asked to
make a phone call which she was incapable of doing because of her
disability (and even if she was able to speak, she doesn't understand
any English). And I was told that I cannot call in her behalf, she'd
have to call herself.