[opensource-dev] Files deleted by uninstaller don't appear in Recycle Bin

[Erin Mallory]

I lost 3 years on one computer and 4 on another because of uninstalling all v2 versions at the request of support (which i later learned was unneeded).  I was assured i didn't need to back up my logs before hand.  I tried to retrieve them using some of the data recovery programs we have at work, but the installer overwrote them when it erased them.  WTF???
There are three failures here.  The failure to provide at least the option to keep the logs, the failure of LL to have support people that know what the fuck they are doing, and using an installer that scrubs the deleted files so they can't be recoverable.  
All I can say is THANK GOD it was my personal computers and not my work ones.  
But even so, the loss of some of those logs really hurt and caused some real tears...   especially the ones from users that are now deceased or missing irl.  I can never recover those, and it angers me to no end that the inability of someone to actually think through a decision means that I cannot go back and reread the conversations we had anymore....  and yes now before i uninstall anything i back up the files.  and i would have before uninstalling all the versions of v2 i had had at the time, except i was assured by live support that the installers would NOT touch those files.  

Just one more in a heap load of instances where someone at LL or their contractors decided that because they wanted something done a certain way all users would.  so if some of the lindens wonder why i am so passionate and stubborn and why when you pull that "we're doing it this way and there's no discussion" crap, its cause that mentality leads to things like this happening.... 


Date: Thu, 28 Oct 2010 18:35:07 -0500
From: suezanne at gmail.com
To: thomas.shikami at online.de
CC: opensource-dev at lists.secondlife.com
Subject: Re: [opensource-dev] Files deleted by uninstaller don't appear in Recycle Bin

6 years and 9 months of chat logs is not "bread crumbs".

v i r t u a l   w o r l d   e n t h u s i a s t
-- http://www.google.com/profiles/s u e z a n n e --



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