[opensource-dev] This is how Linden Lab treats it's customers...

mysticaldemina at xrgrid.com mysticaldemina at xrgrid.com
Sat Aug 28 09:01:04 PDT 2010


I don't think anyone disagrees with.  The problem is you can't get a
homestead unless you have a full sim already and so you need to rent from
someone and this puts you dependent on someone else which is frustrating for
people.  So to log in one day and see all your hard work returned to your
lost and found isn't a pleasant experience and seems SL if they are serious
about the user experience would have some better ways to handle this.

 

I don't know if you rent from someone else if you can do a restore of your
region to the new location.  But seems like there are ways to make this
better if not just let people rent homesteads which to me I believe would be
a huge market.

 

Anyway this whole subject is off topic for this mailing list and probably
should be on the SL forums.

 

M.

 

 

  _____  

From: opensource-dev-bounces at lists.secondlife.com
[mailto:opensource-dev-bounces at lists.secondlife.com] On Behalf Of Joel Foner
Sent: Saturday, August 28, 2010 11:49 AM
To: Aleric Inglewood
Cc: opensource-dev
Subject: Re: [opensource-dev] This is how Linden Lab treats it's
customers...

 


After being a paying customer for more than a year, renting a homestead,
and thus paying Linden Lab ~ USD$ 1000 or so ... they just take the sim
offline, with no opening to even discuss the matter.

Why? Because of something I did? No. The reason is that Linden
Lab isn't interested in the "little people". Unless you have a FULL
sim of USD$ 300 per month, you don't count. 

 

There is a simple answer for this. You are the customer of your landlord in
this case, not Linden Lab. Yes, you have a Second Life account, but you are
not renting your land from Linden Lab. You are renting your land from
another avatar in Second Life. Linden Lab is not a party to your decision to
rent... so why are they accountable if some other avatar bails out and
decides to "level their city block"? If the landlord decided to stop
renting, boot everyone off and re-terraform the region for some completely
different use, would you think Linden Lab would have any responsibility for
stopping that or somehow compensating you? It's the landlord's land, and
they can do anything with it they choose to, including shut it down, leave,
take it over from the renters, or shut it down and let no one else in at
all.

 

Joel

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