[opensource-dev] Jira Issue Resolution Issue

[Kent Quirk (Q Linden)]

So we've modified the JIRA system again to allow residents to reopen issues in VWR and STORM.

But with power comes responsibility -- we aren't going to tolerate edit wars, and we're not going to let JIRA be a place to vent your frustrations with us or with each other. Please keep it polite. Reopening because of a mistake or a misunderstanding is reasonable, especially when accompanied by a good explanation. But reopening because you don't like a decision is a waste of everyone's time, and will result in temporary or permanent loss of JIRA access.

I should note that on the Snowstorm team we're trying to aggressively prune down JIRA to actionable issues. 

"FIX LAG" is not a useful JIRA to us, even if you don't think we've fixed it, because it's too broad and unactionable. A summary JIRA with 3 separate problems doesn't help us track it, especially when 2 of them have been fixed. So we may close these, and we'll try to explain why. If the reason is that we can't use the issue the way it's written, then please don't reopen it, write a new and better one.

Thanks for your help on this. 
    Q

On Oct 8, 2010, at 5:57 PM, Erin Mallory wrote:

> yes we used to have the ability to reopen. and the person in question has closed allot. so have others. its like they dont READ the issue before closing.  to the point i've considered aring them for a form of griefing
> 
> 
> > Date: Fri, 8 Oct 2010 14:00:24 -0700
> > From: bryon at slearth.com
> > To: opensource-dev at lists.secondlife.com
> > Subject: [opensource-dev] Jira Issue Resolution Issue
> > 
> > As a user I would like to be able to reopen Jira issues wrongly closed by
> > ignorant people who can't read, creating havok. Like this one there:
> > 
> > Stone Tremont added a comment - 08/Oct/10 2:17 AM
> > This is not a bug because you do not pay prims, avatars are payed via whole
> > objects. This should be a feature request. I have a way to set different
> > prices for variations in vendors, you just need to make a more advanced,
> > intuitive script like mine.
> > 
> > https://jira.secondlife.com/browse/VWR-3048
> > 
> > Please reopen this issue! As per Gigs Taggart's comment, its used to work..
> > It you are going to allow any kiddo to close issues, the same should true
> > for reopening them, or it doesn't make any sense at all.
> > 
> > 
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