[opensource-dev] [META] User stories and issue tracker readability

[SuezanneC Baskerville]

Coincidentally right next to Boroondas's message in my gmail was a message
about a change in a years old jira issue I created.

Part of the change was to add the words "As a user," to the Summary field.

https://jira.secondlife.com/browse/VWR-675

They also changed the importance from minor to major.   I suspect these two
actions are connected.

I suspect that people are reading instructions that give them the impression
that if they want issues to get proper consideration they need to put "As a
user" at the beginning of the description field.

Personally it seems kind of stupid to me to make people type the phrase "As
a user" or similar  in the beginning of a text field.  If that information
is important it should be be in a separate field with a dropdown list of
cholces. Then you could sort and filter issues based on "Reporter-Type".

On Sat, Oct 23, 2010 at 11:00 AM, Boroondas Gupte <
sllists at boroon.dasgupta.ch> wrote:

>  As a user of the Second Life issue tracker (jira) who often sorts or
> searches through others' issues, I'd like people creating or editing issues
> to place the (sometimes lengthy) user stories into the *Description*field,
> *not* the *Summary* field. *The summary should be as short as possible*while still conveying what the issue is about. The role for whom the issue
> matters (i.e. "As a ..., I ...") and the specifics of the motivation /
> reason for the issue are important when examining a single issue, but aren't
> too helpful when looking for duplicates of other issues or when searching
> for already existing issues of a wish or problem you have.
>
> Even worse, because the space for displaying the summary is very limited in
> some of the greenhopper views, you often only see the "As a ..." part while
> the rest gets cut off, so you can't tell at one glance what an issue being
> discussed is about at all.
>
> Think of an issue as a little book. The story you want to tell belongs to
> the inside (the description). On the cover (summary), you want the story's
> title (catchy and ideally different from the title of other books), not the
> first chapter.
>
> What do you think?
>
> Cheers,
> Boroondas
>
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