[opensource-dev] Retaining Newbies (Was: The Plan for Snowglobe)

dilly dobbs dillydobbs at gmail.com
Sat Sep 11 09:34:53 PDT 2010

See this is what i mean, these are all great ideas, and i think that most of
them can be put into practice, we just need to come to some kind of
agreement on a plan, and test this plan and make it flexible so it can be
changed easily to accommodate the needs that show them selves.  Why not try
to put a plan together and present them to LL. They want to retain users
more than we do. I would think this could take months to come up with a plan
but, once in place we could make a good dent in the loss of sign ups no
matter what the reason.

And i also think if we took our ideas to some of the major designers on the
grid they would be more than happy to help.

If i am off base please let me know but i think this conversation is moving
in a positive direction.

I would really like to thank you all for your valuable input.

We as users need to save and keep the grid that we all love moving and

I love deadlines. I like the whooshing sound they make as they fly by

Douglas Adams

On Sat, Sep 11, 2010 at 11:26 AM, Bunny Halberd <bunny at bunnynet.org> wrote:

> On Sat, Sep 11, 2010 at 7:03 AM, Tateru Nino <tateru.nino at gmail.com>
> wrote:
> > When you read various responses to "Hey, have any of you tried this
> > Second Life thing?" there's usually quite a number of responses from
> > people who did and gave up. Hardly any of them mention the UI as the
> > problem that they had with it.
> I've been in SL since late 2006. I have spent most of that time
> helping to run a community that's extremely newbie friendly. (First as
> a member, and eventually one of the lead admins.) We fall over
> ourselves to help newbies feel welcome into Second Life... it's in our
> blood. That's what we do.
> I am fairly convinced that if a newbie can get past whatever the
> Newbie Island thing of the month is, make it pass the first folks they
> see (that are sometimes there to prey on newbies) and get to a
> community like ours, the chance of them staying goes *WAY* up. I'm not
> going to venture a guess, but it's WAY better than the general
> population.
> When I talk to newbies about Second Life, and I do this constantly, I
> hear two general complaints:
> 1.) My computer can't handle it. (This is, by far, the #1 reason
> people leave SL after trying it, I'm convinced. Maybe as high as 90%!)
> 2.) There's nothing to do / I can't find anything to do.
> Our community helps with item #2. We give them something to do -
> friendly folks to chat with, events to do, people that are friendly
> (instead of hostile) to newbies, and the freedom to go explore and ask
> all the questions they want.
> Here's the weird thing - if you can meet criteria #2, they are MUCH
> more likely to put up with #1. We have folks that will turn off
> drawing avatars (thus turning SL into a glorified chat room with
> shared music) when things get busy just so they can be there. (And
> yes, we tell them how to do that if they need to.)
> Once folks get familiar with SL and its ways, they start finding all
> kinds of other things to do and eventually leave our community, but
> I've yet to meet anyone that doesn't look back at us fondly. It makes
> me smile when folks come back a year later with friends in tow and say
> "this is where I grew up". :)
> This group can help with item #1. I really think there needs to be a
> HUGE effort to make the SL viewer "degrade gracefully." I, as a
> community leader, have a computer I keep upgraded just so I can run SL
> really well. I have to - it's part of my job. But your average newbie,
> with a several year old machine, isn't going to have that.
> Sure, they're not going to see the same thing *I* see, but at least
> they'd be there... computers are upgradeable if the person really
> wants to stay, and have things look better, but if it's not usable at
> all on their machine, they aren't gonna be there in the first place.
> I think a lot of headway could be made if the open source community
> and LL worked together to do two things:
>  - Give newbies a fighting chance with a viewer that degrades gracefully.
>  - Provide an easy pathway for newbies to find groups like ours as
> soon as they're first rezzed in. Give them something to do as soon as
> they rezz in. Show them how wonderful the SL *PEOPLE* are, not some
> cold, sterile orientation program.
> - Bunny
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