[opensource-dev] Retaining Newbies (Was: The Plan for Snowglobe)

dilly dobbs dillydobbs at gmail.com
Sat Sep 11 09:48:14 PDT 2010

there are also some other concerns,  we have people on the grid like the
Vampires that pray on n00bs  (just an example) and drag them into things
that they never intended to be in.  Sl is about choices and freedom, i
personally see the grid as true freedom of expression. Be it adult or be it
RP.  These are all personal choices, but in order for for them to make these
choices we need to show them how to survive/use on the grid first.

I love deadlines. I like the whooshing sound they make as they fly by

Douglas Adams

On Sat, Sep 11, 2010 at 11:34 AM, dilly dobbs <dillydobbs at gmail.com> wrote:

> See this is what i mean, these are all great ideas, and i think that most
> of them can be put into practice, we just need to come to some kind of
> agreement on a plan, and test this plan and make it flexible so it can be
> changed easily to accommodate the needs that show them selves.  Why not try
> to put a plan together and present them to LL. They want to retain users
> more than we do. I would think this could take months to come up with a plan
> but, once in place we could make a good dent in the loss of sign ups no
> matter what the reason.
> And i also think if we took our ideas to some of the major designers on the
> grid they would be more than happy to help.
> If i am off base please let me know but i think this conversation is moving
> in a positive direction.
> I would really like to thank you all for your valuable input.
> We as users need to save and keep the grid that we all love moving and
> expanding.
> I love deadlines. I like the whooshing sound they make as they fly by
> Douglas Adams
> On Sat, Sep 11, 2010 at 11:26 AM, Bunny Halberd <bunny at bunnynet.org>wrote:
>> On Sat, Sep 11, 2010 at 7:03 AM, Tateru Nino <tateru.nino at gmail.com>
>> wrote:
>> > When you read various responses to "Hey, have any of you tried this
>> > Second Life thing?" there's usually quite a number of responses from
>> > people who did and gave up. Hardly any of them mention the UI as the
>> > problem that they had with it.
>> I've been in SL since late 2006. I have spent most of that time
>> helping to run a community that's extremely newbie friendly. (First as
>> a member, and eventually one of the lead admins.) We fall over
>> ourselves to help newbies feel welcome into Second Life... it's in our
>> blood. That's what we do.
>> I am fairly convinced that if a newbie can get past whatever the
>> Newbie Island thing of the month is, make it pass the first folks they
>> see (that are sometimes there to prey on newbies) and get to a
>> community like ours, the chance of them staying goes *WAY* up. I'm not
>> going to venture a guess, but it's WAY better than the general
>> population.
>> When I talk to newbies about Second Life, and I do this constantly, I
>> hear two general complaints:
>> 1.) My computer can't handle it. (This is, by far, the #1 reason
>> people leave SL after trying it, I'm convinced. Maybe as high as 90%!)
>> 2.) There's nothing to do / I can't find anything to do.
>> Our community helps with item #2. We give them something to do -
>> friendly folks to chat with, events to do, people that are friendly
>> (instead of hostile) to newbies, and the freedom to go explore and ask
>> all the questions they want.
>> Here's the weird thing - if you can meet criteria #2, they are MUCH
>> more likely to put up with #1. We have folks that will turn off
>> drawing avatars (thus turning SL into a glorified chat room with
>> shared music) when things get busy just so they can be there. (And
>> yes, we tell them how to do that if they need to.)
>> Once folks get familiar with SL and its ways, they start finding all
>> kinds of other things to do and eventually leave our community, but
>> I've yet to meet anyone that doesn't look back at us fondly. It makes
>> me smile when folks come back a year later with friends in tow and say
>> "this is where I grew up". :)
>> This group can help with item #1. I really think there needs to be a
>> HUGE effort to make the SL viewer "degrade gracefully." I, as a
>> community leader, have a computer I keep upgraded just so I can run SL
>> really well. I have to - it's part of my job. But your average newbie,
>> with a several year old machine, isn't going to have that.
>> Sure, they're not going to see the same thing *I* see, but at least
>> they'd be there... computers are upgradeable if the person really
>> wants to stay, and have things look better, but if it's not usable at
>> all on their machine, they aren't gonna be there in the first place.
>> I think a lot of headway could be made if the open source community
>> and LL worked together to do two things:
>>  - Give newbies a fighting chance with a viewer that degrades gracefully.
>>  - Provide an easy pathway for newbies to find groups like ours as
>> soon as they're first rezzed in. Give them something to do as soon as
>> they rezz in. Show them how wonderful the SL *PEOPLE* are, not some
>> cold, sterile orientation program.
>> - Bunny
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