[sldev] Help with JIRA triage

[Tim Shephard]

One problem I've  been having is that I can't log in to report Jira bugs.

I tried deleting cookies, but it didn't seem to help.  I'm using
Internet Explorer 6.0  SP1


On 3/7/07, Rob Lanphier <robla at lindenlab.com> wrote:
> Hi all,
>
> As you may know, I've been importing issues from jira.secondlife.com
> into the internal issue tracker at Linden Lab.  This gives issues
> visibility to more people here at Linden Lab who may be able to help,
> and is better integrated with our internal processes.  Getting these
> issues into the internal tracker is important to getting critical issues
> solved in a timely matter.
>
> Here's the query I've been using:
> https://jira.secondlife.com/secure/IssueNavigator.jspa?mode=hide&requestId=10061
> (or just find the "All unresolved, sort by LL ID" query)
>
> I start with the oldest issue that has a blank "Linden Lab Issue ID"
> field, and work my way up the list.
>
> I've fallen a few days behind on this process, and now I'm hoping to get
> some help.  The issue that I have is that the further I fall behind, the
> harder it gets.  Issues get stale, and I end up potentially importing
> issues that have been duplicated internally.  Our developers, who are
> already swamped, can get bogged down sorting through duplicate issues.
>
> In particular, here's some ways that I'm hoping to get some help:
>
> 1.  If you see an issue that looks like a good but, vote for it.  I'm
> sure everyone is going to have their own personal strategies for votes,
> but I'm hoping that you aren't stingy with your votes.
> 2.  Comment on issues.  Any extra information or commentary helps us
> determine what we should be pulling in.
> 3.  Try reproducing issues.  If there's not enough information to
> reproduce the issue, let me know
> 4.  Linden Lab employees:  if you know that an issue is a duplicate
> issue, please state that in the comments of an issue.  Even better is if
> you manually fill in the Linden Lab issue identifier.
>
> If you all have other ideas on how to make this go more smoothly, please
> discuss.  The smoother and easier we can make this process, the more
> quickly we'll be able to deal with issues of substance rather than
> administrivia.
>
> Thanks
> Rob
>
>
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